1. Email consultations are provided via email only. 

2. Each consultation includes 1 in-depth reply to your request + 1 free follow up (shorter).

3. In order to benefit from the follow up bonus, you’ll need to follow up within 2 weeks (from the time our reply is sent to you). For any follow ups beyond the expiry date, you’ll need to request a new consultation.

4. There’s no limit to the length or number of questions you can include in 1 email. But please be as specific as possible. If your question is vague or generic, you won’t obtain real value from this service. 

5. The turnaround time is only applicable from the moment your payment is confirmed.

6. The turnaround time is only applicable if we can access the information you sent us. It’s your responsibility to set the document permissions so we can access it. Being unable to access your Google doc will result in delays (your rush fee won’t be refunded). 

7. Our expert opinion is what is it: an opinion — based on the information we’ve received from you. We don’t take responsibility for the decisions you make based on it. 

8. As long as email consultations are open, every submission that is paid will be answered within the following timelines:

• Standard fee: Between 3-5 days.
• Rush fee: Within 24 hours.

9. This fee is not refundable under any circumstances. For example, you cannot request a refund if you don’t “like” or agree with our opinion. 

10. We won’t be requesting more information under any circumstances: your request is final. Make sure you review the information before hitting submit. If we don’t have enough information, we’ll reply based on the information you give us. We can’t stress this enough: The quality of your answer will depend on the quality of your questions. Be as specific as you can.

11. We reserve the right to change and adapt these terms as we see fit.