Privacy Policy

1. Who we are

This Privacy Policy explains how Questkit (“we”, “us”) collects, uses, and shares personal information when you visit or make a purchase from https://questkit.co (the “Site”).

Data Controller (GDPR): Marketyze Co., Ltd.
Registered address: 54/22 Soi Sukhumvit 26, Khlongton Sub-District, Khlongtoey District, Bangkok 10110, Thailand
Support email: support@questkit.co

If you are located in the EEA/UK and you have questions about this policy, contact us at the email above.

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2. Personal information we collect

We collect personal information in these categories:

A) Information you provide

• Contact details: name, email, phone, shipping and billing address
• Order details: items purchased, order history, preferences
• Customer support: messages you send us and any attachments you provide

B) Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, referral source, timestamps
• Cookies and similar technologies (see “Cookies” section)

C) Information from third parties

• Webflow (storefront and checkout platform)
• Payment processors (payment confirmation, fraud signals)
• Shipping carriers (delivery updates)
• Analytics and advertising partners (attribution and measurement)

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3. How we use your information and legal bases (GDPR)

We use your information to:

1. Process orders and provide the service (payment, shipping, returns, order notifications)
   Legal basis: contract performance
2. Provide customer support
   Legal basis: contract performance and legitimate interests
3. Prevent fraud and secure the Site
   Legal basis: legitimate interests and legal obligations where applicable
4. Marketing and communications (email or SMS only if you opt in, or where allowed)
   Legal basis: consent or legitimate interests (where permitted). You can unsubscribe anytime.
5. Analytics and site improvement
   Legal basis: legitimate interests, and consent where required for non-essential cookies
6. Legal compliance (tax, accounting, responding to lawful requests)
   Legal basis: legal obligation

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4. Sharing your information

We share personal information only as needed with:

• Webflow (to power the store and checkout)
• Payment providers [Stripe]
• Shipping and logistics partners [DHL]
• Email/SMS and customer support tools [Webflow]
• Analytics and advertising partners [Google Analytics, Meta Pixel]
• Legal authorities if required by law or to protect rights and safety

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5. International data transfers

Your data may be processed outside your country (including the US or other regions) through our service providers. Where required for EEA/UK users, we use appropriate safeguards such as Standard Contractual Clauses.

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6. Retention

We keep personal information only as long as necessary:

• Orders and tax records: 7 years
• Customer support records: 2 years after last interaction
• Marketing data: until you unsubscribe or 24 months after last engagement
• Security logs: 12 months

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7. Your rights

EEA/UK: access, correction, deletion, portability, restriction, objection, and withdrawal of consent. You can also complain to your local data protection authority.
California (CCPA/CPRA): right to know, delete, correct, and opt out of “sale” or “sharing” of personal information as defined by law.

Opt-out: Email support@questkit.co with subject “Do Not Sell or Share My Personal Information”. Include the email used on your order/account and your country/state. We will process your request and confirm once completed.

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8. Cookies

We use essential cookies for cart and checkout, and optional cookies for analytics and marketing if enabled. See our Cookie Policy for controls.

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9. Children

The Site is not intended for children under 16. We do not knowingly collect children’s data.

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10. Contact

Privacy questions or requests: support@questkit.co
Mail: 54/22 Soi Sukhumvit 26, Khlongton Sub-District, Khlongtoey District, Bangkok 10110