Shipping Policy

Where we ship

We ship Worldwide where available at checkout.

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Processing time

Orders are processed in 3 business days excluding weekends and holidays.

If you are ordering a pre-order or out-of-stock item, the product page will show the expected ship window.

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Shipping methods and delivery estimates

Delivery estimates begin after dispatch and are shown at checkout. Typical ranges:

• Thailand: Next business day (Bangkok/Greater Bangkok and most upcountry), 2–3 business days for remote areas
• Asia: 1–3 business days
• EU/UK: 1–3 business days (sometimes up to 4 depending on city and customs)
• US/Canada: 2–4 business days
• Australia/NZ: 2–4 business days

Note:

• Delivery estimates exclude customs delays and may take longer for remote areas.
• Exact estimates are shown at checkout based on destination and service level.

Tracking is provided when available.

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Duties, VAT, and import taxes

For international orders, your country may charge import duties or VAT. Unless stated otherwise, these charges are paid by the customer on delivery (Delivered Duties Unpaid).

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Incorrect address or failed delivery

Customers are responsible for providing an accurate shipping address. If a package is returned due to an incorrect address or failed delivery, we can reship at the customer’s expense or refund the order minus shipping costs.

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Damaged or missing items

If your order arrives damaged, contact us within 48 hours with photos at support@questkit.co.
If tracking says delivered but you did not receive it, contact the carrier first and then contact us so we can help.